bizpep-softswot-queuing-model-excel-logo.JPG

Queuing Model Excel

Queuing Model Excel

The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.


Quantity: The number of licenses you purchase is the maximum Number of Users and the maximum Number of Computer Systems the purchased software can be installed on or that can access the software if on a network.

License Type: Non-Commercial Licenses are for private and internal business use only. They do not cover the commercial use of software for inter-business support, advice, or consulting. Commercial Licenses allow you to use your software for inter-business support, advice, or consulting. This license type is generally suitable for Accountants, Consultants, Valuers, Realtors and other professionals providing a service to their clients.

Software is in Microsoft Excel format and Excel is required for use.

Purchase the full version for unlimited use

Latest posts by Bizpep/softSWOT (see all)

You may also be interested in:

  • Queuing Model Excel The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers […]
  • Egsoft After-sale Service Egsoft After-sale Service is a process for handling customer service software, Can be very convenient for customer, service, maintenance, […]
  • Hotel Management System – Full Board Version Hotel Management System is an easy-to-use hotel management software that can manage your full board hotel or motel. Full Board Rate Ideal […]
  • Hotel Reservation System Hotel Reservation System is a reservation management software that can manage your hotel or motel. Ideal for bed and breakfast, small […]
  • Hotel Management System Full Board Network Version Hotel Management System is an easy-to-use hotel management software that can manage your hotel or motel. Ideal for reservations, hotels […]
  • Hotel Management System Hotel Management System is an easy-to-use hotel management software that can manage your hotel or motel. Ideal for reservations, hotels […]
  • Hotel Management System Network Version Hotel Management System is an easy-to-use hotel management software that can manage your hotel or motel. Ideal for reservations, hotels […]
  • Hotel Reservation System Lite Version Hotel Reservation System is an easy-to-use reservation management software that can manage your hotel or motel. Ideal for reservations, […]
  • Hotel Reservation System Lite NT Hotel Reservation System is an easy-to-use reservation management software that can manage your hotel or motel. Ideal for reservations, […]
  • Autoidea PowerDrive for Small Wholesalers Autoidea PowerDrive for Small Wholesalers is designed specifically for small wholesalers. Very detailed price system for wholesalers. […]

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>